Welcome to 'Gateway to Japan'. All sales are completely guaranteed, including support. If I can not help you to be 100% satisfied, your purchase will be refunded. Please take a look at the history of many, many sales with complete customer satisfaction, in my ebay feedback, here:

http://feedback.ebay.com/ws/eBayISAPI.dll?ViewFeedback2&userid=jjackallenn&ftab=AllFeedback

The ebay store address is here:

http://stores.ebay.com/Gateway-to-Japan

If you prefer to use this website for purchases of physically shipped items, please email me to let me know before your purchase. Physical shipping is included in the ebay prices only. Physical shipping is not included in the prices on this website, and will cost extra for the shipping and handling fees.

Thanks!